Shipping Policy

Last updated: 20 May 2026

Thank you for shopping with Homeofthealt.

This Shipping Policy explains how orders are processed, dispatched, and delivered from our small independent business based in Clackmannanshire, Scotland.

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1. Order Processing Times

We aim to process and dispatch orders within [7-10] working days after payment has been received.

Orders are processed during normal business hours, Monday to Friday, excluding weekends and public holidays.

During busy periods, launches, seasonal sales, or unforeseen circumstances, processing times may be slightly longer. This will always be advertised on socials and the website, to try avoid confusion.

If there is a significant delay with your order, we will contact you using the details provided at checkout.

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2. Shipping Locations

We currently ship within:

United Kingdom

[Europe – not available yet.

At the moment we only deliver to the UK however we do plan to open up shipping worldwide and when we have done this, this will be advertised.

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3. Shipping Costs

Shipping for UK orders are 3.99 delivery and free for orders over £50. All orders are sent tracked delivery.

Any applicable delivery charges will be clearly displayed before payment is completed.

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4. Delivery Estimates

Estimated delivery times may vary depending on location and shipping provider.

Typical delivery estimates:

UK Tracked Delivery: [3-5working days]

Please note that delivery estimates are not guaranteed.

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5. Delays and Postal Issues

We are not responsible for delays caused by:

Royal Mail or courier disruptions

Severe weather conditions

Customs processing

Strikes or public holidays

Incorrect delivery information provided by customers

Once an order has been dispatched, delivery is the responsibility of the shipping provider.

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6. Tracking Information

Tracked shipping options may include tracking details sent via email once your order has been dispatched.

Please allow time for tracking information to update.

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7. Lost or Missing Parcels

If your parcel appears lost or significantly delayed, please contact us at:

homeofthealt@gamil.com

We will do our best to assist you in contacting the shipping provider and resolving the issue.

Claims for missing parcels may require:

Confirmation of delivery address

A waiting period requested by the courier

Additional information for investigation purposes

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8. Customs and Import Charges (when we ship internationally)

International customers are responsible for any:

Customs duties

Import taxes

VAT charges

Handling or clearance fees

These charges are set by your local customs authority and are not included in our prices or shipping fees.

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9. Incorrect Addresses

Customers are responsible for ensuring that shipping information is accurate before placing an order.

If an order is returned due to an incorrect or incomplete address:

Additional shipping charges may apply for redelivery

Refunds may exclude original shipping costs

Please contact us as soon as possible if you notice an address error after placing your order.

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10. Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number

Photos of the damaged packaging and items

A description of the issue

We will work with you to resolve the problem as quickly as possible.

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11. Handmade and Small Business Notice

As a small independent business, some products may be handmade, packed to order, or produced in limited quantities.

We appreciate your patience and support while we carefully prepare your order.

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12. Contact Information

If you have any questions about shipping, delivery, or your order, please contact

Homeofthealt

Clackmannanshire, Scotland

Email: homeofthealt@gmail.com

Website: homeofthealt.co.uk