Frequent Asked Questions
Frequently Asked Questions (FAQ)
Orders & Payments
What payment methods do you accept?
We accept major debit and credit cards, PayPal, and other secure payment methods available at checkout.
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Can I cancel or change my order?
If your order has not yet been processed or shipped, we may be able to make changes or cancel it. Please contact us as soon as possible with your order number.
Will I receive an order confirmation?
Yes. Once your order has been placed successfully, you will receive a confirmation email with your order details.
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Shipping
Where do you ship to?
We currently ship across the UK, no international locations yet.
How long does shipping take?
Processing times usually take 7-10 business days. Shipping times vary depending on your location and the delivery option selected at checkout.
I do plan on bringing shipping days down but at the moment I am juggling two tops and motherhood so shipping can take up to 10 business days.
How much is shipping?
Shipping costs 3.99 for all orders and free for orders over £50.
Do you provide tracking?
Yes. All orders are sent tracked.
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Returns & Refunds
Do you accept returns?
Yes. We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and suitable for resale. No returns on earrings or piercing jewellery.
How do I request a return?
Please contact me via email, include order number.
Are return shipping costs refundable?
Return postage costs are the responsibility of the customer unless the item arrives damaged or incorrect.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can resolve the issue quickly.
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Products
Are your products handmade or sourced?
Some items may be handmade, while others are carefully sourced from trusted suppliers. Product descriptions will provide details where relevant.
Will sold out items be restocked?
Some popular items may be restocked, while limited edition or seasonal items may not return.
Colours may vary slightly from photos
Please note that due to lighting, screen settings, and handmade variations, product colours and details may appear slightly different in person.
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Alternative & Spiritual Products
Are crystals and spiritual items sold with guaranteed results?
No. Crystals, spiritual tools, and metaphysical products are sold for personal enjoyment, spiritual practice, or decorative purposes only. We do not guarantee any specific results or outcomes.
Are your products suitable as gifts?
Absolutely. Many of our products make perfect gifts for lovers of gothic, witchy, punk, alternative, and spiritual styles.
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Contact
How can I contact you?
You can contact us through our website contact form or by email.
How quickly do you reply?
We aim to respond to all enquiries within 3-5 business days.
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Custom & Handmade Items
Do you offer custom orders?
Custom orders may be available on selected items. Please contact us to discuss your ideas before ordering.
Can handmade items vary slightly?
Yes. Handmade items may contain small variations that make each piece unique.
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Discounts & Promotions
Do you offer discount codes?
We occasionally run promotions and discount codes. Follow us on social media or subscribe to our newsletter to stay updated.
Can I use more than one discount code?
Unless stated otherwise, only one discount code can be used per order.
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Need More Help?
If your question is not listed here, please feel free to contact us and we will be happy to help.